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Frequently Asked Questions

Below are some of the most Frequently Asked Questions (FAQ's) but if you don't see the answers you are looking for, then simply email our sales team directly using the "Contact Us" section above, who will be only too happy to help.

Q. Should I wait for goods to arrive before commencing any building work?

A. Firstly, we would always recommend that you should have a survey carried out by a Gas Safe registered gas installer, HETAS installer or qualified NICEIC electrician (whichever is applicable to the goods you intend to purchase) to check and certify the compatibility of your chimney, flue, property and or circumstances prior to purchase to avoid disappointment. We would also recommend that you should wait until you have the goods purchased, on site, in your possession to take accurate measurements from before proceeding to carry out any building work or create any apertures in the wall to avoid potential costly mistakes being made, as manufacturers reserve the right to alter products or specifications without any prior notice as required.

Q. Do I need to have my fire serviced regularly?

A. It is highly recommended by The Health and Safety Executive, Corgi, Gas Safety Register, British Gas, and Manufacturers of all gas appliances that they be serviced every 12 months.

Q. How do I decide which gas fire or stove to buy to heat my room?

A. As a rough guide only, measure the room and multiply the height x width x depth (in metres), and divide this by 14 and it will provide you with the average heating requirements for the room in KW’s. Although this method is dependent on the number of windows, construction, insulation, furnishings and any double glazing in the room. We therefore strongly recommend that all gas, electric fires or stoves shown on our website be used as a supplementary form of heating and not as a sole source of heat in any room.

Q. If I don’t have mains gas can I still have a gas fire?

A. Yes you can. Most of the manufacturer’s products we offer are available to run on liquefied petroleum gas (LPG), a gas supplied in either bottle or storage tank form kept outside in the garden and filled up when required by a local supplier.

Q. What’s the difference between “outset” and “inset” gas fires?

A. Outset fires sit on the hearth outside of the fireplace opening and inset fires sit inside the fireplace opening just behind the hearth.

Q. What type of control facility do you offer for operating gas or electric fires?

A. We offer a choice of control features on gas fires from different manufacturers from kneeling down to operate the fire manually, standing upright close to the fire using a top slide control or state of the art remote control operated from the comfort of your armchair. With electric fires there is a choice of either manual control whilst standing upright or hand held remote control dependant on the manufacturer of the fire.

Q. Are living flame gas fires expensive to run and will all the heat go up the chimney?

A. Significant improvements have been made with regard to this type of fire since its inception many years ago. Today living flame gas fires are far more efficient than they used to be with lower running costs and improved heat outputs into the room than ever before. Although some gas fires may be more efficient and provide more heat than others dependant on whether they have a convector or heat exchanger built into the fire.

Q. Can I have a hole in the wall gas fire installed without a hearth?

A. Yes there are certain manufacturers of gas fires that have had their appliances specifically tested and approved to be installed without the requirement of installing a floor mounted hearth. However strict installation guide lines must be adhered to including minimum distances from the floor which may vary from manufacturer to manufacturer. We therefore strongly advise that you check the technical requirements for installation of any such appliances in detail before proceeding to purchase them from our website.

Q. Is it possible to change my fire front on my Baxi gas back boiler?

A. No, these are now obsolete.

Q. Is it possible to install a deep rather than shallow fire into an existing precast flue?

A. Deeper gas fires are available for class 2 precast flues, but as most precast flues are shallow you will more than likely require a fire surround with a maximum rebate of 3” or equivalent spacer kit to accommodate the depth of your chosen fire. Although if you are still in doubt then consult a professional Corgi Registered installer and or Gas Safety Register installer who should be able to visit your home, to carry out a full site survey. Advising you of your options based on your circumstances before making any purchase from our website.

Q. Are flue less fires safe and efficient?

A. Flue less gas fires and stoves have been around for quite some time especially in America and Canada where it is widely accepted. Although relatively new to the UK in recent years the interest and understanding of the product is growing steadily. Flue less appliances incorporate the latest in gas technology using a catalytic converter which the combustion gases pass through converting carbon monoxide into harmless carbon dioxide and water vapour. The result is an appliance which is 100% efficient and is fully tested and approved to meet all current relevant safety standards. However there are minimum room size criteria’s to meet and ventilation requirements in order for the appliance to work safely together with a gas supply. Please note it is possible that you may experience some condensation in the room where the appliance is installed.

Q. What is the average size of fireplace opening required to install an inset gas or electric fire?

A. The most common size of fireplace openings in the UK is 16” wide x 22” high. Most gas and electric fires are designed to fit into this size of fireplace opening subject to any depth restrictions. However most manufacturers either have a shallow or deep version of their fires or a spacer kit to decrease the fire depth by making it semi inset or fully outset in the case of electric fires or flue less gas fires.

Q. Do gas fires produce any soot and if so how can I clean my fire?

A. Most gas fires with a fuel effect be it coals, pebbles, logs or driftwood will produce some levels of carbon soot over time which is produced when the flame impinges on the fuel of the fire i.e. the coals. The best way to clean the fuel is to lay it all out on a piece of paper, then gently take each piece and softly brush it over with a clean, dry, paint brush. This will remove most surface layers of soot, and then simply consult your instruction manual for the appliance which should show you how to re-lay the fuel on your fire. Please note fuels like pebbles or beige coloured fire backs on fires which are light in colour will show up soot deposits more easily and sooner than that of a coal affect fire with a black background. This may be something you want to consider before making any purchase from our website.

Q. What is an oxygen depletion system or (ODS) on a gas fire?

A. Most modern gas appliances are fitted with an (ODS) oxygen depletion sensor also known as an (ASD) atmosphere sensing device or oxypilot. These monitor the oxygen levels in a room’s atmosphere and shuts off the gas to the burner in the event of the flue becoming blocked or if there is poor ventilation.

Q. Do I need to fit an air vent in my room with a gas fire or stove?

A. The need for an air vent will depend on the amount of gas the appliance uses i.e. the maximum Kilowatt heat input figure, size of room and size of fire opening. Although whilst there are a lot of gas appliances that are under 7Kw heat input which do not require a vent, we strongly recommend that you consult the technical details of the specific appliance you require before purchasing it from this website.

Q. What choice of electric fires is there available?

A. Electric fires have moved on considerably over the years from the old bar fires. Now there are types that can be hearth mounted, inset into the wall off the floor or flat wall fixed using a suitable rebated surround or spacer kit. Then there are two types of flame picture to choose from the traditional spinner which has been greatly improved or state of the art ribbon flame technology. On most models there is the option of choosing flame effect only or heated air of up to 2Kw or even a cool air setting for the summer. Some even have the added luxury of a thermostat and variable dimmer that allows you to change the brightness of the flame picture. We even have the option of remote control from the comfort of your armchair on selected models with fuel effects ranging from coals, logs, pebbles, driftwood, lava rock and marbles. So whether you want a blazing traditional or sleek contemporary look of fire, the choice is yours. There is also an increasing usage of low voltage LED bulbs in electric fires, which helps reduce the energy being used and they also tend to last a lot longer than normal bulbs.

Q. How much does an electric fire cost to run?

A. Based on electricity costing approximately 6.5 pence per kilowatt hour, with the heater on it will cost around 1.3 pence per hour. Although if you just have the flame effect turned on it would be between 0.5 and 0.9 pence per hour. These figures are supplied only as a guide and are subject to change at any time based on a mains supply with quarterly bill.

Q. How long is the cable on an electric fire?

A. Most electric fires come with a 2 metre length cable with a moulded plug on the end. If a longer cable is required then you will need the services of a qualified electrician and under no circumstances should you attempt to extend the standard cable supplied.

Q. Are wood or multi fuel stoves economical?

A. Yes very much so. Cast iron stoves offer tremendous value for money when compared with other forms of home heating. Some stove manufacturers provide stoves with efficiencies in excess of 70% compared with only 15% for open fires.

Q. Are wood and multi fuel stoves easy to light and control?

A. Yes, stoves are generally quite easy to light with dry kindling and newspaper. Once lit simple air vents can be turned to control the intensity of the blaze and amount of heat.

Q. Are stoves available in different sizes with varying heat outputs?

A. Stoves can come in all shapes, sizes and finishes. We offer a vast range with different heat outputs, so regardless of how big or small your room is there should be a stove to suit you.

Q. Could you send me brochures on your products?

A. PDF Brochure is available from the website for all the products we sell online by manufacturer.

Q. Do you have a showroom?

A. Unfortunately we do not have a showroom.

Q. Do you have a secure server?

A. We have a fully secure payment environment where your credit / debit card transaction is fully protected.